# Electrical Service Maintenance Agreement

This Service Agreement ("Agreement") is between **[Company Name]** ("Provider") and ______________________ ("Customer") effective ____________ ("Effective Date").

## 1. Covered Equipment

Equipment located at: _____________________________________

| Equipment | Brand | Capacity | Year | Location |
|---|---|---|---|---|
| Main service panel | | _____ amps | | |
| Sub-panel(s) | | | | |
| Generator (standby) | | _____ kW | | |
| Transfer switch | | | | |
| Other: | | | | |

## 2. Service Plan Selected

☐ **Basic Annual** ($_____/year)
- 1 annual inspection
- 15% discount on repairs
- Priority scheduling (within 48 hrs)
- No diagnostic fee on first service call

☐ **Premium Annual** ($_____/year)
- 1 comprehensive inspection
- Infrared thermal imaging of panel
- 20% discount on repairs
- Priority scheduling (within 24 hrs)
- No diagnostic fee on covered repairs
- Annual surge protector check

☐ **Commercial Quarterly** ($_____/year)
- 4 inspections per year
- Thermal imaging quarterly
- Load balance analysis
- 25% discount on repairs
- 24-hour emergency response
- Code compliance review

## 3. Annual Inspection Includes

### Service entrance
- [ ] Inspect meter base condition
- [ ] Check service entrance conductors
- [ ] Verify proper grounding (resistance test)
- [ ] Check weatherhead seal
- [ ] Inspect mast/raceway

### Main panel
- [ ] Visual inspection for corrosion, burning, double-tapping
- [ ] Tighten all breaker connections (manufacturer torque spec)
- [ ] Infrared thermal scan (identifies hot spots before failure)
- [ ] Verify GFCI/AFCI breakers test/trip correctly
- [ ] Check panel cover for proper fit
- [ ] Document amperage on each circuit

### Sub-panels
- [ ] Same checklist as main panel
- [ ] Verify proper bonding/grounding per NEC 250

### Grounding system
- [ ] Test ground rod resistance (target <25 ohms)
- [ ] Inspect grounding electrode conductor
- [ ] Check bonding to water service, gas, etc.

### Receptacles & devices (sample test)
- [ ] Test GFCI outlets in all wet locations
- [ ] Verify AFCI breakers
- [ ] Spot-check outlet polarity
- [ ] Test smoke/CO detectors (if hardwired)

### Generator (if applicable)
- [ ] Run weekly self-test (verify scheduled)
- [ ] Check battery condition and connections
- [ ] Inspect oil level
- [ ] Verify transfer switch operation
- [ ] Load bank test (Premium plan only)

### Written report includes
- Findings with photos
- Thermal imaging report (Premium tier)
- Recommended repairs prioritized by safety/urgency
- Code violations noted with NEC reference
- Recommended next inspection date

## 4. What's NOT Included

- Major repairs (replacement of breakers, devices, or wiring — separately invoiced with discount)
- Service upgrades (panel replacement, amperage increases)
- New circuit installation
- Electric vehicle charger installation
- Damage from customer-caused issues (overloading, modifications)
- Acts of God (lightning, flood, ice storms)

## 5. Repair Service Calls

For covered electrical issues:

- Call: [phone] (24/7 emergency line: $_____ after-hours fee for Basic plan)
- Diagnostic fee: Waived for plan members during business hours
- Parts: 10-20% discount per plan tier
- Labor: 15-25% discount per plan tier
- Customer authorization required for repairs over $250
- Estimated time to dispatch: per plan (24-48 hrs)

## 6. Code Compliance & Safety

Provider operates per:
- National Electrical Code (NEC) - current edition
- State amendments: _____________
- Local jurisdiction: _____________
- OSHA 1926 (commercial work)

If inspection identifies code violations, Provider will:
- Document findings with photos
- Provide quote for required corrections
- Customer may decline corrections (assumes liability for any resulting issues)

## 7. Payment & Term

**Annual fee:** $_____
**Payment options:**
- ☐ Annual prepay
- ☐ Quarterly (4 × $_____)
- ☐ Monthly (12 × $_____, auto-pay, 3% admin fee)

**Multi-year discount:**
- 2 years prepaid: 5% off
- 3 years prepaid: 10% off

**Term:** 12 months, auto-renews unless 30 days notice provided

**Cancellation:** Pro-rated refund if cancelled mid-term (minus value of services already performed)

## 8. Property Access

Customer agrees to:
- Provide access during scheduled visits
- Maintain working space around electrical panels (NEC 110.26 requires 30" wide × 36" deep × 78" high clearance)
- Keep panels accessible (not blocked by storage)
- Notify Provider of any modifications between visits

## 9. Liability Limits

Provider's total liability under this agreement limited to annual contract fee. Not liable for:
- Power outages from utility company
- Damage from voltage fluctuations / surges (recommend whole-house SPD)
- Equipment damage from issues outside scope (e.g., HVAC failure causing electrical strain)
- Consequential damages (lost rent, spoiled inventory, business interruption)

## 10. Signatures

**Customer:**
Signature: _________________________ Date: __________
Printed: _________________________

**Electrical Contractor:**
Signature: _________________________ Date: __________
Master License #: _________________________

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*Customer benefits include online portal access showing service history, inspection reports, and recommended improvements.*
*24-hour emergency line: [phone] | Schedule visits: [website]/schedule*