# Plumbing Service Maintenance Agreement

**[Company Name]**, Licensed Master Plumber #[License Number]

Agreement between Provider and **Customer:** _____________________________
Property address: _____________________________________
Effective Date: ___________ | Contract ID: _____________

## 1. System Coverage

Coverage includes:

### Domestic water system
- Supply lines (from meter into home)
- Pressure reducing valve / regulator
- Hot water heater (☐ included  ☐ separate plan)
- Whole-house water filter (if applicable)
- Indoor shutoffs and angle stops

### Drainage system
- Branch drain lines from fixtures
- Main building drain
- Vent stacks
- Floor drains
- Cleanout access

### Fixtures
- Kitchen sinks and faucets
- Bathroom sinks, faucets, toilets, tubs, showers
- Laundry connections (washer hoses, dryer hookup)
- Outdoor hose bibs and irrigation shutoffs

### NOT covered (separate work)
- Sewer line beyond property line (utility responsibility)
- Septic systems (separate septic contractor)
- Water wells (separate well contractor)
- Customer modifications by other contractors
- Damage from frozen pipes (when home unheated)
- Sewer backup from city/main line issues

## 2. Service Plan

☐ **Standard ($_____/year)**
- 1 annual maintenance visit
- 10% discount on repairs
- Priority response (48-hour window)
- Free annual water heater flush
- No dispatch fee during business hours

☐ **Premium ($_____/year)**
- 2 maintenance visits (spring + fall)
- 20% discount on repairs
- Same-day priority response
- Annual hydro-jet of main drain (preventive)
- Camera inspection of main line every 2 years
- Whole-house water test (hardness, pH, chlorine)
- Free water heater anode rod check
- No dispatch fee anytime including after-hours

## 3. Annual Maintenance Visit Includes

### Water heater
- [ ] Flush sediment from tank
- [ ] Test T&P (temperature/pressure relief) valve
- [ ] Inspect anode rod (replacement recommended every 4-6 years)
- [ ] Verify gas connections (gas units) or electrical (electric)
- [ ] Check for corrosion at connections
- [ ] Set thermostat to safe range (120-140°F)
- [ ] Verify exhaust venting (gas units)

### Whole-house plumbing
- [ ] Test all fixture shut-offs (rotate to prevent stuck valves)
- [ ] Check toilet flapper and fill valve (replace if leaking)
- [ ] Inspect supply lines (PEX/copper/CPVC) for wear
- [ ] Check accessible drain lines for leaks
- [ ] Test all P-traps (sniff test for sewer gas, fix as needed)
- [ ] Check washing machine hose condition (replace if older than 5 years)
- [ ] Test water pressure (target 40-80 PSI)

### Drains
- [ ] Run water at each fixture, watch drain rate
- [ ] Identify any slow drains (recommend snake/jet)
- [ ] Check accessible cleanouts
- [ ] Note any signs of root intrusion (gurgling toilets, slow main drain)

### Outdoor
- [ ] Inspect hose bibs (frost-free where applicable)
- [ ] Check irrigation shut-off and backflow preventer
- [ ] Inspect main shut-off valve location and operation

### Written report
- Conditions found (photos included)
- Recommended repairs prioritized
- Estimated remaining life on water heater, fixtures
- Water quality test results (Premium tier)

## 4. Repair Service

When you call for repairs:

- 24-hour line: [phone]
- During business hours: response within 4 hours
- After hours emergency: response per plan (same-day Premium, next-day Standard)
- Diagnostic fee: $___ (waived for plan members on covered systems)
- Parts: 10-20% discount per plan tier
- Labor: 15-25% discount per plan tier

Approval required for repairs over $300 (we'll call before proceeding).

## 5. Specific Exclusions

This agreement does NOT cover:
- Cost of replacement water heater (offered at discount)
- Major drain cleaning over $500 (separate hydro-jet or excavation)
- Sewer line camera inspection beyond annual visit (Premium tier excludes this)
- Frozen pipe damage (customer responsibility to maintain heat ≥55°F)
- Damage from foreign objects (wipes, grease, kids' toys)
- Garbage disposal repair (covered under separate appliance warranty typically)
- Damage from tree root intrusion (customer-side responsibility to address trees)

## 6. Pricing & Payment

**Annual fee:** $_____ (Standard) / $_____ (Premium)

**Payment options:**
- Annual lump sum (10% discount)
- Quarterly
- Monthly (auto-pay required, 3% admin fee)

**Multi-year prepay:**
- 2 years: 5% off
- 3 years: 10% off

## 7. Term & Renewal

- Initial term: 12 months from Effective Date
- Auto-renewal with 60-day price change notice if any
- Either party may cancel with 30 days written notice
- Pro-rated refund on early cancellation (minus services performed)

## 8. Provider Responsibilities

Provider commits to:
- Licensed master plumber on all visits
- Background-checked, drug-tested technicians
- Proof of insurance available on request
- Photos of all work performed
- Written report after each visit (digital + paper option)
- Communication within 2 business hours during business days

## 9. Customer Responsibilities

Customer agrees to:
- Allow access during scheduled visits
- Notify Provider promptly of issues between visits
- Maintain water pressure within normal range
- Replace standard filters (if filtration system present) per recommendations
- Avoid pouring grease, hair, or foreign objects down drains
- Maintain heat in property (no winter shutdowns without notice)
- Provide accurate information about system history

## 10. Limitation of Liability

Provider's liability limited to annual contract fee paid. Provider not responsible for:
- Pre-existing conditions not disclosed
- Damage from issues outside our control (city water issues, lightning to electrical components, flooding)
- Consequential damages (mold, alternative housing, lost rent, water damage to belongings)
- Issues caused by customer modifications or unauthorized work by others

Customer is strongly encouraged to maintain homeowner's insurance covering water damage.

## 11. Signatures

**Customer:**
Signature: _________________________ Date: __________

**Plumbing Contractor:**
Signature: _________________________ Date: __________
Master Plumber License #: _________________________

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*Schedule maintenance: [website]/schedule | Emergency 24/7: [phone]*
*Member portal: [website]/customer access for service history*